I purchased a stylish pair of Saucony Fastwitch 9 from Zappos and immediately wore them on o 4-mile run. During the run, I discovered they were a size too small as I could barely finish the 4 miles. I thought I was stuck keeping the shoes because the Zappos return policy clearly states they will NOT accept worn shoes for a refund.
After posting about being bummed over my new shoes being too small, yet stylish, Zappos slide into my DMs to address my issues. I was honest with Zappos about wearing the shoes on a 4 mile run and stated I knew it was a violation of the return policy. I was expecting to keep these shoes and planned to wear them shoes casually, after all the are stylish.
Zappos accepted the return and refunded 100% of my money back.
Huge shout out to Zappos for having AMAZING customer service! I never expected them to refund my return and they did. I appreciate their customer service and will definitely use them for my next purchases. Well done, Zappos.